Tell me more about the 20 year warranty.
We stand behind (and sleep on) our products, and we will do everything we can to resolve issues quickly should they arise. Every mattress comes with up to a 20 year limited warranty against manufactured defects. Be sure to keep your reciept as proof of purchase.
How does the prorated 10 year warranty work?
If your mattress does not meet the requirements of the full warranty period, don't worry, you are still covered! With your original receipt, you are eligible for a 10 year prorated warranty. Just file a claim and provide us with a few pieces of information. Then use this simple formula to determine your replacement cost:
What does the warranty cover?
The Bed Boss warranty covers manufactured defects such decompression problems, sagging (greater than 1.0 inch), or foam defects.
What if I buy online?
Use caution. Only purchases made from Authorized and Select Retailers, or directly from TheBedBoss.com will carry product warranty. There are lots of fakers out there offering suspiciously cheap prices. Make sure you are receiving a genuine BedBoss bed!
I see your beds on Amazon, Ebay, and Craig's list. Do I get a warranty on those?
What if I don't like how my mattress feels?
While comfort preferences aren't covered under our manufacturing warranty, we do our very best to create satisfied customers.
Is there a warranty on the pillows?
How can I determine if the problem is in my mattress or the box?
Help! My mattress feels like it is sagging.
Take a good look at the box underneath. Is it solid, stable, and flat? Foam naturally conforms, to your body and to the surface it rests on. Dips, sags, or soft areas in your foundation can be exaggerated in your memory foam mattress. Still concerned your mattress may be defective? You can get in touch with us through the warranty claim form or by email at email@example.com