MEMORY FOAM: The Bed Boss, Frequently Asked Questions for The Bed Boss on www.thebedboss.com
Product Information
Does my new mattress come with a box spring, or foundation box? No. TheBedBoss.com products are sold as mattress only. Any firm, flat foundation, including but not limited to a foundation box, box spring, platform bed with adequate slats, or the floor, will provide adequate support for your new mattress. If you do not have a foundation box already or yours in not in good condition, one can be purchased at your local mattress or furniture retailer for approximately $40-$150.
Are TheBedBoss.com products covered under a warranty? Yes. The product warranty covers workmanship, manufacturers' defects, and materials for a period of 10 years. There is no comfort guarantee expressed or implied. Mattresses must be supported by a firm, flat foundation including but not limited to a foundation box, box spring, platform bed with adequate slats, or the floor. TheBedBoss.com offers a warranty on Products as stipulated, and unless explicitly stated otherwise, for applicable Products (i) sold to original customers only, and (ii) if the request for warranty is received within the corresponding number of stipulated calendar days from the date of original invoice. For warranty applicable returns, if exchange or repair is not available, credit will be issued to the purchaser's credit card. Purchaser is responsible for return shipping. Any missing product or product which has been physically processed in any way beyond the originally shipped condition may result in a decrease or full forfeiture in replacement value. TheBedBoss.com does not warranty used, as is, production fallout, or repair stock conditions.
Purchase Information:
Will I have to pay sales tax on my purchase? Sales tax is only collected for products delivered within the state of Tennessee, and will be added to the final price of applicable orders. Customers residing in other states are responsible for covering the Consumer Use Tax, according to their states particular laws.
What are the shipping options? And when can I expect my new Visco Innovations mattress to arrive? TheBedBoss.com strives to ship orders within 48 business hours of receipt of the funds from the purchaser. Packaging, handling and labeling fees are included in the final order price. All products are shipped directly by TheBedBoss.com unless otherwise stated. TheBedBoss.com will make every attempt to notify the purchaser of the shipment tracking number the same business day the shipment has occurred. TheBedBoss.com offers three shipping options through FedEx Ground for your convenience. Shipping cost is calculated at checkout. Delivery date is subject to product availability and shipping method requested.
How can I pay for my new Mattress? For purchasing convenience, TheBedBoss.com accepts Visa, MasterCard, American Express, and Discover Card. Orders which are processed for shipping and subsequently cancelled will result in a restocking fee of 40% of the order total charged to the purchasing credit card.